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AM700 Audio Measurement Set Service Manual
6–49
Board Exchange Program
For service, parts, module exchange, returns, or technical support, customers
with 1-800 dialing access can call Tektronix Customer Service between 8:00 AM
and 5:00 PM Pacific Time (west coast, USA), Monday through Friday at the
following telephone number:
1-800-TEK-WIDE
Customer Service personnel will direct your inquiry to the proper support group.
Customers without 1-800 dialing access should contact their local Tektronix
sales subsidiary or distributor for details on servicing the AM700.
Exchange Procedure
If you call for an AM700 circuit board exchange or purchase, you must supply
the serial number of the AM700, the firmware version, the installed options, and
the complete part number of the module to make sure the correct replacement is
supplied. If the circuit board you need is in stock, it will usually be sent to you
the same or next working day.
After you receive an exchange replacement module (a module that you obtained
as an exchange part, not a new module purchase), the faulty module must be
returned immediately to Tektronix using prepaid common-carrier freight. Use the
packaging material from the replacement module and the furnished shipping
label to prepare the faulty module for shipment. Ship the faulty module to:
Tektronix Inc.
Measurement Business Division
Module Exchange Center M/S 78-593
PO Box 500
Beaverton, Oregon 97077-0500
Tektronix charges a standard fee for each out-of-warranty module exchange. This
fee will be quoted when you request the exchange module. If the faulty module
is not received at the above address within 30 days of your request of an
operating exchange module, the full catalog price of the module will be invoiced.
NOTE. Do not attempt repair to the circuit boards during the warranty period.
Your module is not eligible for exchange for any of the following reasons:
1. The module is damaged during repair attempts by personnel other than
Tektronix representatives.
2. The module is damaged through improper use or connection to incompatible
equipment.