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Appendix B-Alarms and Faults
Polycom, Inc. B-7
Restoring Factory Defaults. Default
system settings will be restored once
Reset is completed
Default system settings will be restored once Reset is completed.
RTM ISDN card not found RTM ISDN card is missing.
RTM ISDN card startup procedure error The RTM ISDN card cannot complete its startup procedure (usually after
system reset)
Secured SIP communication failed
Security mode failed. Certificate has
expired.
Security mode failed. Certificate host
name does not match the RMX host
name.
Security mode failed. Certificate is about
to expire.
Security mode failed. Certificate not yet
valid.
Security mode failed. Error in certificate
file.
SIP registrations limit reached SIP registrations limit reached.
SIP TLS: Certificate has expired The current TLS certificate files have expired and must be replaced with new
files.
SIP TLS: Certificate is about to expire The current TLS certificate files will expire shortly and will have to be replaced
to ensure the communication with the OCS.
SIP TLS: Certificate subject name is not
valid or DNS failed to resolve this name
This alarm is displayed if the name of the MCU in the certificate file is different
from the FQDN name defined in the OCS.
SIP TLS: Failed to load or verify certificate
files
This alarm indicates that the certificate files required for SIP TLS could not be
loaded to the MCU. Possible causes are:
• Incorrect certificate file name. Only files with the following names can be
loaded to the system: rootCA.pem, pkey.pem, cert.pem and
certPassword.txt
• Wrong certificate file type. Only files of the following types can be loaded to
the system: rootCA.pem, pkey.pem and cert.pem and certPassword.txt
• The contents of the certificate file does not match the system parameters
SIP TLS: Registration handshake failure This alarm indicates a mismatch between the security protocols of the OCS
and the MCU, preventing the Registration of the MCU to the OCS.
Table B-1 Alarms (Continued)
Alarm Code Alarm Description