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Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000
7-6 Polycom, Inc.
Listing Entry Queues
To view the list of Entry Queues:
>> In the RMX Management - Rarely Used pane, click Entry Queues.
The Entry Queues are listed in the Entry Queues pane.
You can double-click an Entry Queue to view its properties.
Modifying the EQ Properties
To modify the EQ:
>> In the Entry Queues pane, either double-click or right-click and select Entry Queue
Properties of the selected Entry Queue in the list.
The Entry Queue Properties dialog box is displayed. All the fields may be modified
except Routing Name.
Transit Entry Queue
A Transit Entry Queue is an Entry Queue to which calls with dial
strings containing
incomplete or incorrect conference routing information are transferred.
IP Calls are routed to the Transit Entry Queue when:
• A gatekeeper is not used, or where calls are made directly to the RMX’s Signaling IP
Address, with incorrect or without a Conference ID.
• When a gatekeeper is used and only the prefix of the RMX is dialed, with incorrect or
without a Conference ID.
• When the dialed prefix is followed by an incorrect conference ID.
When no Transit Entry Queue is defined, all calls containing incomplete or incorrect
conference routing information are rejected by the RMX.
In the Transit Entry Queue, the Entry Queue IVR Service prompts the participant for a
destination conference ID. Once the correct information is entered, the participant is
transferred to the destination conference.
Setting a Transit Entry Queue
The RMX factory default settings define the Default Entry Queue also as the Transit Entry
Queue. You can designate another Entry Queue as the Transit Entry Queue.
Only one Transit Entry Queue may be defined per RMX and selecting another Entry Queue
as the Transit Entry Queue automatically cancels the previous selection.