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Chapter 17-IVR Services
Polycom, Inc. 17-13
18 Click the Roll Call tab.
The New Conference IVR Service - Roll Call dialog box opens.
The Roll Call feature of the Conference IVR Service is used to record the participants’
names for playback when the participants join and leave a conference.
Roll Call announcements played upon a participant’s connection or disconnection from
a conference (Entry and Exit announcements) can be replaced by tones. These tones can
be used as notification when participants join or leave the conference but the
identification of the participant is not required. The system is shipped with two default
Mute All On Informs all participants that they are muted, with the exception of the
conference chairperson.
Note: This message is played only when the Mute All Except Me
option is activated.
No Video Resources
Audio Only.
Informs the participant of the lack of Video Resources in the RMX and
that he/she is being connected as Audio Only.
Participant Help
Menu
A voice menu that is played upon request from a participant, listing
the operations and their DTMF codes that can be performed by any
participant.
Password Changed
Successfully
A message is played when the password was successfully changed.
Recording Failed This message is played when the conference recording initiated by
the chairperson or the participant (depending on the configuration)
fails to start.
Recording in
Progress
This message is played to participant joining a conference that is
being recorded indicating the recording status of the conference.
Redial on Wrong
Number
A message is played requesting the participant to enter a new
destination number followed by up to five redial attempts. If all redial
attempts fail, the participant is alerted by an IVR message that the
dialed number is unreachable, followed by the Reorder Tone and
disconnection.
Request Billing Code Requests the participant to enter a code for billing purposes.
Requires Chairperson The message is played when the conference is on hold and the
chairperson joins the conference. For this message to be played the
Conference Requires Chairperson option must be selected in the
Conference Profile - IVR dialog box.
Ringing Tone The tone that will be played to indicate that the system is calling the
destination number.
Self Mute A confirmation message that is played when participants request to
mute their line.
Self Unmute A confirmation message that is played when participants request to
unmute their line.
Table 17-6 Conference IVR Service Properties - General Voice Messages (Continued)
Message Type Description