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Chapter 17-IVR Services
Polycom, Inc. 17-17
— The source images for the high resolution slides must be in *.bmp or *.jpg format.
— If the uploaded slides are not of the exact SD or HD resolution, an error message is
displayed and the slides are automatically cropped or enlarged to the right size.
— If a slide that is selected in an IVR Service is deleted, a warning is displayed listing
the IVR Services in which it is selected. If deleted, it will be replaced with a default
RMX slide.
— The generated slides are not deleted if the system is downgraded to a lower
software version.
— The first custom source file uploaded, whatever its format, is used to generate both
high and low resolution custom slides. High resolution source files uploaded after
the first upload will be used to generate and replace high resolution custom slides.
Likewise, low resolution source files uploaded after the first upload will be used to
generate and replace low resolution custom slides.
— If there are two custom source files in the folder, one high resolution, one low
resolution, and a new high resolution custom source file is uploaded, new high
resolution custom slides are created. The existing low resolution custom slides are
not deleted.
— If there are two custom source files in the folder, one high resolution, one low
resolution, and a new low resolution custom source file is uploaded, new low
resolution custom slides are created. The existing high resolution custom slides are
not deleted.
24 Define the following parameters:
Low 4CIF (4:3)
or
CIF (4:3)
4SIF
SIF
CIF
Table 17-8 IVR Slide - Input / Output Formats (Continued)
Slide Resolution
Format
Input Slides Generated Slides
Table 17-9 New Conference IVR Service Properties - Video Services Parameters
Video Services Description
Click&View Select this option to enable endpoints to run the Click&View
application that enables participants to select a video layout from their
endpoint.
Video Welcome Slide Select the Low Resolution and High Resolution video slides to be
displayed when participants connect to the conference.
To view any slide, click the Preview Slide
( ) button.
Notes:
• When using one of the default Polycom slides, the slide will be
displayed in the resolution defined in the profile, i.e. CIF, SD,
HD 720p or HD 1080p. When defining a gateway IVR Service, the
recommended default slide is: Default_GW_Welcome_Slide.
• Customized H.261 slides are not supported.
• When RMX is configured to IPv6, the IVR slide is displayed
without taking into account the MTU Size.