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Polycom RealPresence® Collaboration Server (RMX) 1500, 2000, 4000 Administrator’s Guide
viii Polycom, Inc
Operator Assistance & Participant Move . . . . . . . . . . . . . . . . . . . . . . . . . . .10-1
Operator Conferences ..........................................................................................................10-1
Defining the Components Enabling Operator Assistance ......................................10-3
Defining a Conference IVR Service with Operator Assistance Options .......10-3
Defining an Entry Queue IVR Service with Operator Assistance Options ..10-5
Defining a Conference Profile for an Operator Conference ...........................10-6
Defining an Ongoing Operator Conference ....................................................10-11
Saving an Operator Conference to a Template ...............................................10-14
Starting an Operator Conference from a Template ........................................10-15
Monitoring Operator Conferences and Participants Requiring Assistance .......10-16
Requesting Help ..................................................................................................10-16
Participant Alerts List .........................................................................................10-17
Audible Alarms ...................................................................................................................10-18
Using Audible Alarms .......................................................................................10-18
Moving Participants Between Conferences ....................................................................10-18
Moving Participants ...................................................................................................10-19
Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11-1
Guidelines ..............................................................................................................11-1
Using Conference Templates ..............................................................................................11-2
Toolbar Buttons .....................................................................................................11-3
Creating a New Conference Template ...............................................................................11-3
Creating a new Conference Template from Scratch ................................................11-3
Saving an Ongoing or AVC-based Operator Conference as a Template ..............11-8
Starting an Ongoing Conference From a Template .........................................................11-9
Starting an Operator Conference from a Template (AVC Conferencing) ..11-10
Scheduling a Reservation From a Conference Template (AVC Conferencing) .........11-11
Deleting a Conference Template ......................................................................................11-13
Exporting and Importing Conference Templates ..........................................................11-13
Exporting Conference Templates .............................................................................11-14
Exporting All Conference Templates from an MCU .....................................11-14
Exporting Selected Conference Templates ......................................................11-15
Importing Conference Templates .............................................................................11-17
Polycom Conferencing for Microsoft Outlook® . . . . . . . . . . . . . . . . . . . . . . .12-1
Setting up the Calendaring Solution ..................................................................................12-2
Calendaring Guidelines ...............................................................................................12-6
Creating and Connecting to a Conference ........................................................................12-8
Creating a Conference ..................................................................................................12-8
Connecting to a Conference ........................................................................................12-9
RMX Standalone Deployment ..........................................................................12-10
RMX and Polycom DMA System Deployment ..............................................12-10
Polycom Solution Support .........................................................................................12-10
Conference and Participant Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13-1
General Monitoring ..............................................................................................................13-1
Monitoring AVC-based Video Switching Conferences ...........................................13-2
Conference Level Monitoring .............................................................................................13-2
Viewing the Properties of an Ongoing AVC-based Conference ............................13-3