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Chapter 17-IVR Services
Polycom, Inc. 17-27
Alternatively, in the Conference IVR Services list, right-click the Entry Queue IVR Service
and then select Set Default Entry Queue IVR Service.
The default Entry Queue IVR Service is displayed in bold, indicating that it is the
current default service.
Modifying the Conference or Entry Queue IVR Service Properties
You can modify the properties of an existing IVR Service, except the service name and
language.
To modify the properties of an IVR Service:
1 In the RMX Management pane, click IVR Services.
2 In the IVR Services list, Click the IVR Service to modify.
For more information about the tabs and options of this dialog box, see "Defining a New
Conference IVR Service” on page 17-6.
3 Modify the required parameters or upload the required audio files.
4 Click OK.
Replacing the Music File
The RMX is shipped with a default music file that is played when participants are placed on
hold, for example, while waiting for the chairperson to connect to the conference (if the
conference requires a chairperson), or when a single participant is connected to the
conference. You can replace the default music file with your own recorded music.
Music file guidelines:
• The file must be in *.wav format.
• Music length cannot exceed one hour.
• The music recording must be in the range of (-12dB) to (-9dB).
Adding a Music File
To replace the Music file:
1 In the RMX Management pane, click IVR Services.