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Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000
23-34 Polycom, Inc.
Temperature Thresholds
On each RMX card or there are temperature sensors that are placed near specific
components on the card. In the Hardware Monitor you can view the properties of each card
together with their temperature statuses. By right clicking on any card and viewing the
cards Properties, the Active Alarms tab displays all the card sensors, their statuses and lists
each sensor’s temperature specifications. When the temperature on the cards initially rises, a
fault could be triggered and can viewed in the System Alerts, Faults List. Load issues can
arise when the system nears the maximum conference mark or high port capacity occurs on
an RMX resulting in Upper Major or Upper Critical faults.
However, only when the Upper Critical threshold is passed does the RMX system as a
precaution initiate a system shutdown.
Figure 23-6RealPresence Collaboration Server (RMX) 2000 Hardware Monitor pane
With an Upper Major alarm activation it is recommended to perform the following checks:
Fans/fan tray functions, Overall System Ventilation and Filter (top, bottom & sides free and no
dust) and Room temperature (cool). When no apparent cause can be found, then contact your
next level of support.
With version 7.6.1, changes have made to fan’s RPM mechanism, enabling more effective
responses to temperature changes on the RMX system. Upper Major and Upper Critical
threshold values have sometimes also been altered, allowing for more efficient fan RPM and
effective temperature management the RMX.
The Hardware Monitor view is similar on any other RMX system.