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Chapter 17-IVR Services
Polycom, Inc. 17-5
Table 17-2 lists the Message Types for each category:
6 Click Upload File to upload the appropriate audio file to the MCU.
The Install File dialog box opens.
7 Enter the file name or click the Browse button to select the audio file to upload.
The Select Source File dialog box opens.
Table 17-2 IVR Message Types by Message Category
Message
Category
Message Type Message
Conference
Password
Request Conference
Password
Requests the participant to enter the conference
password.
Request Conference
Password Retry
A participant who enters an incorrect password is
requested to enter it again.
Request Digit Requests the participant to enter any digit in order to
connect to the conference. Used for dial-out
participants to avoid answering machines in the
conference.
Welcome
Message
Welcome Message The first message played when the participant
connects to the conference or Entry Queue.
Conference
Chairperson
Request Chairperson
Identifier
Requests the participants to enter the chairperson
identifier key.
Request Chairperson
Password
Requests the participant to enter the chairperson
password.
Request Chairperson
Password Retry
When the participant enters an incorrect chairperson
password, requests the participant to enter it again.
General Messages played for system related event notifications, for example,
notification that the conference is locked. Upload the files for the voice
messages that are played when an event occurs during the conference. For
more information, see "Conference IVR Service Properties - General Voice
Messages” on page 17-11.
Billing Code Requests the chairperson to enter the conference Billing Code.
Roll Call Roll call related messages, such as the message played when a participant
joins the conference. Messages are listed in the Conference IVR Service -
Roll Call dialog box.
Conference
ID
Requests the participant to enter the required Conference ID to be routed to
the destination conference.