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Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide
21-70 Polycom, Inc.
Restore Factory Defaults
You can erase the current RMX configuration and restore default factory settings. There are
two Restore levels:
• Standard Restore
• Comprehensive Restore
This tool is intended for Administrator users, to be performed prior to RMA.
Standard Restore
The Standard Restore level (default setting) deletes the following files:
•CDR
• Address Book
• Log Files
• Faults
• Dump Files
•Notes
In addition all the conferencing entities are deleted:
• Entry Queues
•Profiles
• Meeting Rooms
• IVR Services
• Default Network IP Service
When the system is restarted, these conferencing entities are created based on the factory
defaults. In addition, the Fast Configuration Wizard automatically opens, letting the user to
define the Default IP Network Service.
Comprehensive Restore
In addition to the Standard Restore, the system deletes the:
• CFS license information
• Management Network Service
The MCU is restored to the settings it had when shipped from the factory. The Product
Activation Key is required to re-configure the Management Network Service during the First
Entry Configuration.
For more information see the RealPresence Collaboration Server (RMX) 1500/2000/4000 Getting
Started Guide, Chapter 2 "Procedure 2: Product Registration” on page 2-20.
Restoring Factory Defaults
Restoring the RMX to Factory Defaults can be performed using the:
• Administration Tools in the RMX menu
This method is used when the user can login with Administrator or Support system
permissions.