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Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000
17-24 Polycom, Inc.
— In the Message File column, click the table entry, and then select the appropriate
audio message.
9 Click the General tab.
The New Entry Queue IVR Service - General dialog box opens.
The administrator can enable an audio message that informs the participant of the lack
of Video Resources in the RMX and that he/she is being connected as Audio Only. The
message states: All video resources are currently in use. Connecting using audio only.
The following guidelines apply:
— The IVR message applies to video participants only. Audio Only participants will
not receive the message.
— Only H.323 and SIP participants receive the audio message.
— Downgrade to Audio Only is not supported for undefined ISDN dial in participants.
These participants are disconnected if there is a lack of Video Resources.
— The audio message is the first message after the call is connected, preceding all
other IVR messages.
— The message is called No Video Resources-Audio Only and the message file (.wav) is
called No video resources audio only.wav.
— The audio message must be added to the Conference and Entry Queue IVR Services
separately.
— The IVR message can be enabled/disabled by the administrator using the
ENABLE_ NO_VIDEO_RESOURCES_ AUDIO_ONLY_MESSAGE System Flag
in system.cfg.
Possible values: YES / NO, default: YES
If you wish to modify the flag value, the flag must be added to the System Configuration
file. For more information see the "Modifying System Flags” on page 22-1.
10 Enter the message Name and Message File name for the Audio Only message:
— Message Name: No Video Resources-Audio Only
— Message File name: No_Video_Resources_Audio_Only.wav