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Chapter 21-RealPresence Collaboration Server (RMX) Administration and Utilities
Polycom, Inc. 21-43
Audible Alarms
In addition to the visual cues used to detect events occurring on the RMX, an audible alarm
can be activated and played when participants request Operator Assistance.
Using Audible Alarms
The Audible Alarm functionality for Operator Assistance requests is enabled for each MCU
in either the RMX Web Client or RMX Manager.
The Audible Alarm played when Operator Assistance is requested is enabled and selected
in the Setup > Audible Alarm > User Customization. When the Audible Alarm is activated,
the *.wav file selected in the User Customization is played, and it is repeated according to the
number of repetitions defined in the User Customization.
If more than one RMX is monitored in the RMX Manager, the Audible Alarm must be
enabled separately for each RMX installed in the site/configuration. A different *.wav file
can be selected for each MCU.
When multiple Audible Alarms are activated in different conferences or by multiple MCUs,
the Audible Alarms are synchronized and played one after the other. It is important to note
that when Stop Repeating Alarm is selected from the toolbar from the RMX Web Client or
RMX Manager, all activated Audible Alarms are immediately halted.
Audible Alarm Permissions
An operator/administrator can configure the Request Operator Assistance audible alarm,
however Users with different authorization level have different configuration capabilities as
shown in Table 21-6.
Stop Repeating Message
The RMX User can stop playing the audible alarm at any time. If more than one audible
alarm has been activated, all activated alarms are immediately stopped.
If after stopping the Audible Alarms a new Operator Assistance request event occurs, the
audible alarm is re-activated.
To stop the Audible Alarm on the RMX Client or RMX Manager:
>> On the RMX menu, click Setup > Audible Alarms >Stop Repeating Alarm
.
When selected all audible alarms are immediately stopped.
Table 21-6 Audible Alarm Permissions
Option Operator Administrator
User Customization
Download Audible Alarm File
Stop Repeating Alarms