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Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide
B-4 Polycom, Inc.
Fallback version is being used Fallback version is being used. Restore current version. Version being used:
[running version]; Current version: [current version].
File error Possible reasons for the file error:
• XML file does not exist [file name]; Error no: [error number].
• Not authorized to open XML file [file name]; Error no: [error number].
• Unknown problem in opening XML file [file name]; Error no: [error number].
• Failed to parse XML file [file name].
File system scan failure File system scan failure:
Failed to scan [file system path].
File system space shortage File system space shortage:
Out of file system space in [file system path]; Free space: [free space
percentage]% ([free space] Blocks) - Minimum free space required: [minimum
free space percentage]% ([minimum free space] Blocks).
Gatekeeper failure Possible reasons for the Gatekeeper failure:
• Failed to register to alternate Gatekeeper.
• Gatekeeper discovery state.
- Check GK IP address (GUI, ping)
• Gatekeeper DNS Host name not found.
• Gatekeeper Registration Timeout.
• Gatekeeper rejected GRQ due to invalid revision.
• Gatekeeper rejected GRQ due to resource unavailability.
• Gatekeeper rejected GRQ due to Terminal Exclusion.
• Gatekeeper rejected GRQ due to unsupported feature.
• Gatekeeper rejected GRQ. Reason 18.
• Gatekeeper rejected RRQ due to Discovery Required.
• Gatekeeper rejected RRQ due to duplicate alias.
- Check duplicate in aliases or in prefixes
• Gatekeeper rejected RRQ due to Generic Data.
• Gatekeeper rejected RRQ due to invalid alias.
• Gatekeeper rejected RRQ due to invalid call signaling address.
• Gatekeeper rejected RRQ due to invalid endpoint ID.
• Gatekeeper rejected RRQ due to invalid RAS address.
• Gatekeeper rejected RRQ due to invalid revision.
• Gatekeeper rejected RRQ due to invalid state.
Table B-1 Alarms (Continued)
Alarm Code Alarm Description