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Chapter 17-IVR Services
Polycom, Inc. 17-23
4 Click the Welcome tab.
The New Entry Queue IVR Service - Welcome dialog box opens.
5 Define the appropriate parameters. This dialog box contains options that are identical
to those in the Conference IVR Service - Welcome Message dialog box. For more
information about these parameters, see Table 17-4 on page 17-9.
6 Click the Conference ID tab.
The New Entry Queue IVR Service - Conference ID dialog box opens.
7 Select the voice messages:
8 Assign an audio file to each message type, as follows:
If the files were not uploaded prior to the definition of the IVR Service or if you want to add new audio
files, click Add Message File to upload the appropriate audio file to the RMX.
Table 17-12 Entry Queue IVR Service Properties - Conference ID
Field/Option Description
Request Conference
ID
Prompts the participant for the conference ID.
Retry Conference ID When the participant entered an incorrect conference ID, requests
the participant to enter the ID again.