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Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000
17-26 Polycom, Inc.
16 Select Enable Operator Assistance to enable operator assistance when the participant
requires or requests help during the connection process.
17 In the Operator Assistance Indication Message field, select the audio message to be played
when the participant requests or is waiting for operator’s assistance.
18 Click OK to complete the Entry Queue Service definition.
The new Entry Queue IVR Service is added to the IVR Services list. For more
information, see "IVR Services List” on page 17-1.
Setting a Conference IVR Service or Entry Queue IVR Service as the
Default Service
The first Conference IVR Service and Entry Queue IVR Service are automatically selected by
default. The IVR Services (Conference and Entry Queue) shipped with the system are also
set as default. If additional Conference IVR Services and Entry Queue IVR Services are
defined, you can set another service as the default for each service type.
To select the default Conference IVR Service:
>> In the IVR Services list, select the Conference IVR Service to be defined as the default,
and then click the Set Default Conference IVR Service
() button.
Alternatively, in the IVR Services list, right-click the Conference IVR Service and then
select Set Default Conference IVR Service.
The IVR Service is displayed in bold, indicating that it is the current default service.
To select the Default Entry Queue IVR Service:
>> In the IVR Services list, select the Entry Queue IVR Service to be defined as the default,
and then click Set Default Entry Queue IVR Service
() button.
If the audio file was not uploaded prior to the definition of the IVR Service or if you want to add new
audio files, click Add Message File to upload the appropriate audio file to the RMX.