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Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000
10-18 Polycom, Inc.
This list is used as reference only. Participants can be assisted and moved to the Operator
conference or the destination conference only from the Participants list of the Entry Queues or
ongoing conference where they are awaiting assistance.
The participants are automatically removed from the Participant Alerts list when moved to
any conference (including the Operator conference).
Audible Alarms
In addition to the visual cues used to detect events occurring on the RMX, an audible alarm
can be activated and played when participants request Operator Assistance.
Using Audible Alarms
The Audible Alarm functionality for Operator Assistance requests is enabled for each MCU
in either the RMX Web Client or RMX Manager.
The Audible Alarm played when Operator Assistance is requested is enabled and selected
in the Setup > Audible Alarm > User Customization. When the Audible Alarm is activated,
the *.wav file selected in the User Customization is played, and it is repeated according to the
number of repetitions defined in the User Customization.
If more than one RMX is monitored in the RMX Manager, the Audible Alarm must be
enabled separately for each RMX installed in the site/configuration. A different *.wav file
can be selected for each MCU.
When multiple Audible Alarms are activated in different conferences or by multiple MCUs,
the Audible Alarms are synchronized and played one after the other. It is important to note
that when Stop Repeating Alarm is selected from the toolbar from the RMX Web Client or
RMX Manager, all activated Audible Alarms are immediately halted.
For more details on Audible alarms and their configuration, see "Audible Alarms” on
page 21-43.
Moving Participants Between Conferences
The RMX User can move participants between ongoing conferences, including the Operator
conference, and from the Entry Queue to the destination conference if help is required.
When moving between conferences or when a participant is moved from an Entry Queue to
a conference by the RMX user (after failure to enter the correct destination ID or conference
password), the IVR messages and slide display are skipped.
Move Guidelines
• Move is available only between CP conferences. Move is unavailable from/to Video
Switching conferences.
• Move between conferences can be performed without an active Operator conference.
• When moving the conference chairperson from his/her conference to another
conference, the source conference will automatically end if the Auto Terminate When
Chairperson Exits option is enabled and that participant is the only conference
chairperson.
• When moving the Operator to any conference (following assistance request), the IVR
messages and slide display are skipped.