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Chapter 17-IVR Services
Polycom, Inc. 17-25
11 Click the Video Services tab.
The New Entry Queue IVR Service - Video Services dialog box opens.
12 In the Video Welcome Slide list, select the video slide that will be displayed to
participants connecting to the Entry Queue. The slide list includes the video slides that
were previously uploaded to the MCU memory.
13 To view any slide, click the Preview Slide ( ) button.
14 If the video slide file was not uploaded to the MCU prior to the IVR Service definition,
click the:
— Add Slide - Low Resolution button to upload a Low Resolution Slide.
— Add Slide - High Resolution button to upload a High Resolution Slide.
The Install File dialog box opens. The uploading process is similar to the uploading of
audio files. For more information, see step 6 on page 17-8.
15 Click the Operator Assistance tab.
The Operator Assistance dialog box opens.
The video slide must be in a .jpg or .bmp file format. For more information, see "Creating a Welcome
Video Slide” on page 17-32.