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Chapter 21-RealPresence Collaboration Server (RMX) Administration and Utilities
Polycom, Inc. 21-3
For more information about the Active Alarms, see Appendix B: "Alarms and Faults” on
page B-1.
2 Click one of the following two buttons to view its report in the System Alerts pane:
3 To save the Active Alarms, Faults Full List or Faults report:
— to a text file, click the Save to Text button
— to an XML file, click the Save to XML button
The Save dialog window opens.
4 Select a destination folder and enter the file name.
5 Click Save.
Participant Alerts
Participant Alerts
enables users, participants and conferences to be prompted and currently
connected. This includes all participants that are disconnected, idle, on standby or waiting for
dial-in. Alerts are intended for users or administrators to quickly see all participants that need
their attention.
To view the Participants Alerts list:
1 Click the red blinking Participants Alerts indication bar.
Code Indicates the problem, as indicated by the error category.
Process Name Lists the type of functional process involved.
Description When applicable, displays a more detailed explanation of the cause
of the problem.
Table 21-1 Active Alarms Pane Columns (Continued)
Field Description
Active Alarms (default) – this is the default reports list that is displayed when
clicking the System Alerts indication bar. It displays the current system errors
and is a quick indicator of the MCU status.
Faults Full List - A list of all system faults.
Note: Viewed when logged in as a special support user.
Faults List – a list of faults that occurred previously (whether they were solved
or not) for support or debugging purposes.
The Save to XML button is only available when logged in as a special support user.