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4 • Troubleshooting
Doc. 065291-01 3/09 77
This message appears when you click the Shutdown button on the
Chromeleon Control panel. The message also appears when you turn off the
pump flow while the EGC current (and CR-TC) are on. The CR-TC is
automatically turned off.
To troubleshoot:
If the pump stopped unexpectedly, see Section 4.6
for pump troubleshooting
information.
This error occurs when the degas vacuum does not reach the expected level
during calibration.
To troubleshoot:
1. Retry the calibration.
2. If calibration still fails, the vacuum degas assembly may need to be
replaced. Contact Dionex for assistance.
This error occurs if Chromeleon sends a command to the IC related to the
eluent generator, but the eluent generator controller board is either not
installed or the ICS-2100 does not recognize the installed board.
To troubleshoot:
Contact Dionex for assistance. The electronics components cannot be
serviced by the user.
CR-TC STOPPED FOR ZERO FLOW RATE
DEGAS CALIBRATION FAILED
EGC BOARD NOT PRESENT