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AppendixNAVI/AV
Error Messages
When problems occur with disc playback, an error message appears on the display. Refer to the table
below to identify the problem, then take the suggested corrective action. If the error persists, contact
your dealer or your nearest PIONEER Service Center.
The messages in “( )” will appear on the “Rear display”.
Message Cause Action (See)
Reading error
(ERROR-02-XX)
Dirty Clean disc.
Scratched disc Replace disc.
The disc is loaded upside down Check that the disc is loaded correctly.
Mechanism error Electrical or mechanical Press the RESET button. (Refer to page 20
in this manual.)
Region code error
(DIFFERENT REGION
DISC)
The disc does not have the same region
number as the navigation system
Replace the DVD-Video with one bearing the
correct region number.
NON-PLAYABLE DISC This type of disc cannot be played by the
navigation system
Replace the disc with one the navigation sys-
tem can play.
Thermal error
(THERMAL PROTEC-
TION IN MOTION)
The temperature of the navigation system is
outside of the normal operating range
Wait until the unit’s temperature returns to
within normal operating limits.
Error not defined
(ERROR-FF-FF)
Undefined error Press the RESET button (Refer to page 20 in
this manual.)
Non-playable tracks
are skipped.
(FILE SKIPPED)
Files that are protected by digital rights
management.
The protected files are skipped.
Impossible to play all
tracks. (PROCETED
DISC,DRM Protected)
All the files on the inserted disc are secured
by DRM.
Replace disc.
Flash writing error.
Impossible to write on
the flash. (CAN NOT
SAVE DATA)
The playback history for VOD contents can-
not be saved for some reason.
• Try saving again.
• If the message appears frequently, consult
your dealer.
Authorization Error
(AUTHORIZATION
ERROR)
The device does not match the device regis-
tered with the VOD provider. VOD contents
cannot be played back.
Check whether this device has been regis-
tered with the VOD provider.
NON-PLAYABLE FILE VOD rental contents file error • Try saving again.
• If the message appears frequently, consult
your dealer.
Played back a disc with incompatible for-
mat.
Playback a disc with compatible format.
ERROR-11 Connected an iPod with no charge. •Turn “iPod Charge” is “On” and recon-
nect the iPod.
• Connect a charged iPod.
ERROR-21 The iPod version is not compatible. Use an iPod with a compatible version.