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Configuration and Use Manual 111
Measurement Performance DefaultsTroubleshootingCompensation
Chapter 11
Troubleshooting
11.1 Overview
This chapter describes guidelines and procedures for troubleshooting the flowmeter. The information
in this chapter will enable you to:
• Categorize the problem
• Determine whether you are able to correct the problem
• Take corrective measures (if possible)
• Contact the appropriate support agency
Note: All ProLink II procedures provided in this chapter assume that you have established
communication between ProLink II and the Model 2400S DN transmitter and that you are complying
with all applicable safety requirements. See Chapter 4 for more information.
Note: If you are using Pocket ProLink, the interface is similar to the ProLink II interface described in
this chapter.
Note: All DeviceNet tool procedures provided in this chapter assume that you have established
communication between the DeviceNet tool and the Model 2400S DN transmitter and that you are
complying with all applicable safety requirements. See Chapter 5 for more information.
11.2 Guide to troubleshooting topics
Refer to Table 11-1 for a list of troubleshooting topics discussed in this chapter.
WARNING
Using the service port clips to communicate with the transmitter in a
hazardous area can cause an explosion.
Before using the service port clips to communicate with the transmitter in a
hazardous area, make sure the atmosphere is free of explosive gases.
Table 11-1 Troubleshooting topics and locations
Section Topic
Section 11.4 Transmitter does not operate
Section 11.5 Transmitter does not communicate
Section 11.6 Checking the communication device
Section 11.7 Diagnosing wiring problems
Section 11.7.1 Checking the DeviceNet cable and connector