Service and Support
3Com Corporation is committed to providing our customers with a full range
of support services to provide maximum network uptime.
This section describes:
Warranty Information
Software Subscription Service
Support
Warranty Information
3Com products are covered under a limited factory warranty. This
warrranty covers defects in the hardware, software, or firmware. Hardware
and firmware is covered for one year and software is covered for 45 days.
Software Subscription Service
Software Subscription Service (SSS) is available from 3Com Corporation at
additional cost. SSS provides you with all software upgrades for a one
year period for that product. For example, if you purchase version 1.0 of a
product and you purchase SSS at that time, you will be entitled to all
software releases for that product for one year. This includes all major
releases and all minor releases.
To order SSS, call 3Com Corporation in the U.S. at 800-228-6840 or
508-490-5858 and ask for the SSS Coordinator. You can also send a FAX
to the SSS coordinator at 508-460-6195. When signing up for SSS, be
prepared to provide the following information:
Ship to address
Bill to address
Product serial numbers
Current software version
Original purchase order
xxiv ONcore ATM Switch/Control Module: Installation and User's Guide
