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28 Chapter 1 Introducing the Business Communications Manager
P0609324 01
Data features
The Business Communications Manager also offers the following data features. These features are
described and configured in the Business Communications Manager Programming Operations
Guide.
• Integrated QoS Routing controls the router interface between the BCM1000 and the local area
network, wide area network, and internet.
• DHCP (Dynamic Host Configuration Protocol) — Business Communications Manager
provides DHCP service to branch office clients. This service dynamically assigns IP addresses
to branch office PCs, so you do not manually assign an IP address to each PC. The Business
Communications Manager can also be set to use this application as a relay agent to an external
DHCP server on the network.
• DNS (Domain Name System) — BCM1000 functions as a DNS proxy for your network. The
DNS service allows clients to enter a domain name, such as www.nortelnetworks.com, instead
of an IP address when using web browsers.
• CallPilot Desktop
Messaging Installation
and Maintenance Guide
and CallPilot Desktop
(Unified) Messaging
Quick Reference Guide
Desktop Message Networking (requires keycode) provides a
multimedia messaging application that works with an e-mail client to
provide a single graphical user interface for CallPilot voice, fax, and
text messages, as well as e-mail messages.
• LAN CTE Configuration
Guide
— LAN CTE (introduced in BCM 2.5 to replace TSP) (requires
keycode) provides an interface between a Personal Computer
(PC), a telephone, and the Business Communications Manager
server that allows third-party software to function on PCs on the
same network as the Business Communications Manager. This
allows customized solutions for such applications as hotel/motel
packages or text messaging programs.
— TSP (version 2.0 systems only) (requires keycode) supplies the
interface between the Business Communications Manager system
and Microsoft TAPI. This interface allows you to use TAPI
applications on the Business Communications Manager system.
• Multimedia Call Center
Setup and Operation
Guide and Multimedia
Call Center Web
Developers Guide
Nortel Networks Multimedia Call Center (requires keycode) allows
call agents and users to interact through either or both a telephone
connection and an IP connection. This allows the conversation to
occur over the voice connection or through text chatting. Further, this
application allows exchange and viewing of web pages, and allows
the attendant to show the client screen captures.
• Personal Call Manager
User Guide
Personal Call Manager, a TAPI-based application, provides a
graphical interface that allows you to use your computer to manage
your calls and address book, while still using your telephone for voice
communication. Note: This application also requires a LAN CTE
client licence.