Filter
Top Products
Chapter 1 Introducing the Business Communications Manager 27
Installation and Maintenance Guide
• Call Center Set Up and
Operation Guide
Nortel Networks Call Center (requires keycode)— this Automatic
Call Distribution (ACD) system provides tools for handling incoming
calls to an agent network. The application also provides
administration, supervision, and reporting tools.
Nortel Networks Professional Call Center (upgrade) (requires
keycode)— this is an expanded version of the basic Call Center
application.
• Call Center Reporting
Set Up and Operation
Guide
Nortel Networks Call Center Reporting (requires keycode) monitors
the statistics of a call center. This application is also compatible with
IP wallboards from Itel and SYMON.
• Call Detail Recording
System Administration
Guide
Call Detail Recording (no keycode required) records and reports call
activity from the Business Communications Manager. You can create
reports from this information to help you manage system usage
effectively.
• CallPilot Reference
Guide
CallPilot is a core Business Communications Manager application. It
works with the telephone system to provide automated receptionist
service by answering incoming calls and routing them to telephones or
mailboxes on the system. This guide explains how to use the CallPilot
application.
• CallPilot Manager Set
Up and Operation
Guide and CallPilot
Programming Record
— CallPilot Manager is the web-based application that you use to set
up and administer CallPilot.
— Automated Attendant is the CallPilot answering service that
answers incoming calls with a Company Greeting, plays a list of
options to a caller, and performs call routing functions in response
to caller selections.
— CallPilot (requires keycodes for additional voice mailboxes)
provides a voice mail application as part of the core Business
Communications Manager programming. CallPilot provides voice
messaging, Automated Attendant, and Custom Call Routing
features for Business Communications Manager telephony
services.
— Voice Mailbox Expansion (requires keycode) allows you to add
extra mailboxes to your voice messaging system. The application
comes with a keycode that defines how many extra mailboxes are
allowed.
• CallPilot Fax Set up &
Operation Guide and
CallPilot Fax User
Guide
Fax Suite (requires keycode), a CallPilot optional feature, delivers fax
messages to CallPilot mailboxes. Users can use the application to send
and retrieve fax messages as easily as they send and retrieve voice
messages.
• CallPilot Message
Networking Setup and
Operation Guide and
CallPilot Message
Networking User Guide
Message Networking (requires keycode to add extra mailboxes) links
the CallPilot system with other voicemail systems and allows the
exchange of voice messages between users at different sites. CallPilot
supports digital networking using Voice Profile for Internet
Messaging (VPIM) standard, and Audio Messaging Interchange
Specification (AMIS) networking.