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26 Chapter 1 Introducing the Business Communications Manager
P0609324 01
System options
The Business Communications Manager system provides a number of software applications that
enhance basic functionality.
Some of these applications work immediately after you install the BCM1000, this is considered
core software. Other applications are enabled when you enter software keycodes, which you
generate when you buy one of these applications. Refer to the Business Communications Manager
Software Keycode Installation Guide for specific directions about entering a code.
Telephony features and options
The telephony features and options have individual installation and features guides. This section
lists the application guides and provides a brief description of the application function.
• Programming
Operations Guide and
Telephony Features
Handbook
These guides provide programming for core telephony features and
user features.
• Management User
Guide
This guide was introduced with the BCM 3.5. It provides information
about the maintenance tools provided through the Unified Manager.
The book also describes and interprets the services and event logs
listings for the system.
• IP Telephony
Configuration Guide
Nortel IP telephony services require keycodes to activate both
telephony and trunking. Each keycode allows a set number of
telephones or trunks.
— Nortel IP telephones (20XX) and the Symbol NetVision
telephones require a combination of data and telephony settings.
These telephones make or receive calls through either VoIP or
PBX lines.
— Nortel Networks i2050 Software Phone turns your PC into a
telephone interface providing standard telephony operating
features. This i2050 requires Windows 2000, a full duplex sound
card, and a computer-telephony headset. The i2050 Software
Phone Installation Guide provides installation information.
— VoIP Gateway (requires keycode) converts the voice in a call into
a packet format and sends the call using an intranet trunk.
• DECT Installation and
Maintenance Guide
(region-specific)
The DECT radio-based system allows you to configure up to 32
cordless handsets that communicate through radio base stations
deployed around a site. The handsets can be configured as stand-alone
sets, or they can be twinned with stationary sets.
• Call Center Agent
Guide and Call Center
Supervisor Guide
Nortel Networks Call Center Agents (requires keycode) allows the
addition of a specific number of call center agents to your system.
Comes in versions for one, four, eight, 16, 32 and 64-seat
authorization codes.