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Windows
Mobile Version
5.0 Support
Code
Windows
Mobile 2003
Support Code
(if different)
Error Message
Troubleshooting
information
0x85010019 0x8004223A ActiveSync
encountered network
problems or an
internal server error
while synchronizing.
Exchange Server reports
an Internet error. This
condition is generally
temporary. Try to sync
again later.
0x85020002 0x800422BD The server could
not be reached. This
can be caused by
temporary network
conditions.
The connection to
Exchange Server was
lost. This condition is
generally temporary. Try to
sync again later.
0x85020003 0x8004225E The server could
not be reached. This
can be caused by
temporary network
conditions.
The connection to
Exchange Server was
lost. This condition is
generally temporary. Try to
sync again later.
0x85020004 0x8004225F Synchronization
interrupted.
The connection was
ended by the user. Re-
establish the connection
and try to sync again.
0x85020006 0x80040024 Cannot connect with
current connection
settings. To change
your connection
setting, tap Settings.
This is typically caused by
not having a valid network
or modem connection set
up. Check your connection
settings and try to sync
again.
0x85020007 0x8004227E The server could
not be reached. This
can be caused by
temporary network
conditions.
Due to poor network
conditions, sync with
Exchange Server could
not be completed. This
condition is generally
temporary. Try to sync
again later.
0x85020008 0x80042263 Unable to connect.
Voice call is in
progress.
A voice call was in
progress and interrupted
sync. Connection is
normally resumed upon
completion of the call.
0x85020009 0x80042262 The server could
not be reached. This
can be caused by
temporary network
conditions.
Due to poor network
conditions, sync with
Exchange Server could
not be completed. This
condition is generally
temporary. Try to sync
again later.
ACTIVESYNC TROUBLESHOOTING