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ACTIVESYNC TROUBLESHOOTING
Windows
Mobile Version
5.0 Support
Code
Windows
Mobile 2003
Support Code
(if different)
Error Message
Troubleshooting
information
0x85002009 Not available. A previous sync error
requires that sync data be
removed, but that removal
cannot be completed. Try
to sync again, and the
removal should complete
normally.
0x8500200A 0x80042009 Your account
information could not
be detected. Choose
Configure Server
on the ActiveSync
menu to check your
Exchange Server
credentials.
When setting up sync
with Exchange Server,
the credentials page was
left blank. Correct the
credentials, or set up the
device to sync only with a
PC, and try to sync again.
0x8500200B 0x800421D9 The server could
not be reached. This
can be caused by
temporary network
conditions.
This message is often
returned when Exchange
Server is overloaded. Try
to sync again later.
0x8500200D 0x8004200C The device timed
out waiting for you to
supply credentials.
The Exchange Server
credentials page was left
open too long. Re-enter
the Exchange Server
credentials, and try to
sync again.
0x8500200F You have canceled
synchronization.
This error usually
occurs when you cancel
the Exchange Server
credentials page. Make
sure you are correctly set
up to sync with the PC or
with Exchange Server,
and try to sync again.
0x85010000 Not available. This could be one of a
number of minor Internet
errors. Try to sync again
later.
0x85010002 0x800421D2 Access was denied.
Choose Configure
Server on the
ActiveSync menu to
check your server
username and
password.
If you sync on a schedule,
sync has been changed
to manual. After you have
re-established access to
Exchange Server, you can
set up your sync schedule.
ACTIVESYNC TROUBLESHOOTING