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Initial Troubleshooting and RF Block Diagrams ESG Family Signal Generators
Contacting Agilent Technologies
1-10 Service Guide
Returning Your Signal Generator for Service
Use the information in this section if you need to return the signal generator to
Agilent Technologies.
Packaging the Signal Generator
Use the following steps to package the signal generator for shipment to Agilent
Technologies for service:
1. Fill out a blue repair tag (available at the end of this chapter) and attach it to the
instrument. Be as specific as possible about the nature of the problem. Send a copy of
any or all of the following information:
• Any error messages that appeared on the signal generator display.
• A completed performance test record from the calibration guide for your instrument.
• Any other specific data on the performance of the signal generator.
2. Use the original packaging materials or a strong shipping container that is made of
double-walled, corrugated cardboard with 159 kg (350 lb) bursting strength. The carton
must be both large enough and strong enough to accommodate the signal generator and
allow at least 3 to 4 inches on all sides of the signal generator for packing material.
CAUTION Signal generator damage can result from using packaging materials other
than those specified. Never use styrene pellets, in any shape, as packaging
materials. They do not adequately cushion the instrument or prevent it from
shifting in the carton. Styrene pellets cause equipment damage by generating
static electricity and by lodging in the signal generator fan.
3. Surround the instrument with at least 3 to 4 inches of packing material, or enough to
prevent the instrument from moving in the carton. If packing foam is not available, the
best alternative is SD-240 Air Cap™ from Sealed Air Corporation (Hayward, CA
94545). Air Cap looks like a plastic sheet covered with 1-1/4 inch air-filled bubbles. Use
the pink Air Cap to reduce static electricity. Wrap the instrument several times in the
material to both protect the instrument and prevent it from moving in the carton.
4. Seal the shipping container securely with strong, nylon adhesive tape.
5. Mark the shipping container “FRAGILE, HANDLE WITH CARE” to ensure careful
handling.
6. Retain copies of all shipping papers.