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Initial Troubleshooting and RF Block Diagrams ESG Family Signal Generators
Contacting Agilent Technologies
1-8 Service Guide
Contacting Agilent Technologies
This section prepares you for contacting Agilent Technologies should you have a problem
with your signal generator.
Check the Basics before Contacting Agilent Technologies
Often problems may be solved by repeating what was being done when the problem
occurred. A few minutes spent in performing these simple checks may eliminate time
spent waiting for instrument repair.
• Check that the signal generator is plugged into the proper ac power source.
• Check that the line socket has power.
• Check that the signal generator is turned on.
• Check that the other equipment, cables, and connectors are connected properly and
operating correctly.
• Check the equipment settings in the procedure that was being used when the problem
occurred.
• Check that the test being performed and the expected results are within the
specifications and capabilities of the signal generator. (Refer to the calibration guide.)
• Check the signal generator display for error messages. (Refer to the Error Messages
guide.)
• Check operation by performing the verification procedures in the calibration guide.
Record all results in the performance test record.
Review the Warranty
If there is still a problem, read the warranty printed in Chapter 7, “Safety and Regulatory.”
If your signal generator is covered by a separate maintenance agreement, be familiar with
its terms.
Agilent Technologies offers several maintenance plans to service your signal generator
after warranty expiration. Call your Agilent Technologies sales and service office for full
details.
Calling Agilent Technologies Sales and Service Offices
Sales and service offices are located around the world to provide complete support for your
signal generator. To obtain servicing information, contact the nearest Agilent Technologies
Sales and Service office listed in Table 1-1. For information on ordering parts refer to
Chapter 3 or Chapter 4.
In any correspondence or telephone conversation, refer to the signal generator by its model
number and full serial number. With this information, the Agilent Technologies
representative can quickly determine whether your unit is still within its warranty period.