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Maintenance and Troubleshooting
102 Runco SC-30d/SC-35d Installation/Operation Manual
PRE
L
IMINAR
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5.2
Troubleshooting Tips
Table 5-1 provides some general guidelines for troubleshooting problems you may
encounter with the SC-30d/SC-35d. If the suggested solutions fail to resolve the problem
or if you encounter an issue not described here, please contact Runco Technical Support.
Table 5-1. Troubleshooting Chart
Symptom Possible Cause(s) Solution
The projector does not turn
on.
• The projector is not
plugged in, or the AC
outlet is not active.
• The Dimension Digital
Controller is not plugged in
and switched on, or the
AC outlet is not active.
•The remote control
batteries have run out.
• The serial connection from
the Dimension Digital
Controller to the
SC-30d/SC-35d is
incorrect.
• Ensure that the projector is
plugged in and that the AC
outlet is active.
• Ensure that the Dimension
Digital Controller is
plugged in and switched
on, and that the AC outlet
is active.
• Replace the batteries.
• Ensure that the Pri.
Display Control output
from the Dimension Digital
Controller is properly
connected to the RS-232C
input on the
SC-30d/SC-35d (see
Figure 3-13).
The projector and Dimension
Digital Controller are both on,
but there is no picture and
on-screen menus do not
appear.
•Lens cover is on.
• Lamp failed to ignite.
• Faulty or incorrect video
connection between the
Dimension Digital
Controller and the
SC-30d/SC-35d.
• Ensure that the lens cover
is off.
• Ensure that the lamp door
is closed. If it is and the
problem persists, replace
the lamp.
• Ensure that the HDMI
output from the Dimension
Digital Controller is
properly connected to the
PRIMARY input on the
SC-30d/SC-35d (see
Figure 3-13).
The display is on and menus
appear, but there is no
picture.
• Incorrect source selection.
• Source component is not
turned on.
• Source component is
connected incorrectly or
not at all.
• Select the correct source.
• Turn on the source
component.
• Check connections from
source component to
Dimension Digital
Controller.
A projected image from a
DVD is split or otherwise
scrambled.
• DVD player is connected
to the Component input
and set to progressive
scan mode.
• Turn off progressive scan
on the DVD player. Or,
connect the DVD player to
the HD1 or HD2 input.
Image geometry is incorrect. • Incorrect aspect ratio
selection.
• Select a different aspect
ratio.