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184 Chapter 5
If You Have a Problem
Agilent Technologies Test and Measurement Support, Services, and Assistance
Returning Your Instrument to Agilent Technologies
If you are returning your transmitter tester to Agilent Technologies for
servicing, fill out and attach a blue repair tag to the instrument. Repair
tags are located at the end of this chapter.
Include as much information as possible about the problem. Record any
error messages that appeared on the display and include performance
test results or any other specific data on the performance of the
instrument.
Ship the instrument in the original factory packaging materials, if they
are available. If not, use similar packaging to properly protect the
instrument.
Return the instrument to the nearest Agilent Technologies sales and
service office. Contact the nearest office as shown in Table 5-1 on
page 184 to determine the address to which the instrument should be
sent.
Table 5-1 Contacting Agilent
Online assistance: www.agilent.com/find/assist
United States
(tel) 1 800 452 4844
Japan
(tel) (+81) 426 56 7832
(fax) (+81) 426 56 7840
New Zealand
(tel) 0 800 738 378
(fax) (+64) 4 495 8950
Europe
(tel) (+31) 20 547 2323
(fax) (+31) 20 547 2390
Canada
(tel) 1 877 894 4414
(fax) (905) 282 6495
Latin America
(tel) (305) 269 7500
(fax) (305) 269 7599
Australia
(tel) 1 800 629 485
(fax) (+61) 3 9210 5947
Asia Call Center Numbers
Country Phone Number Fax Number
Singapore 1-800-375-8100 (65) 836-0252
Malaysia 1-800-828-848 1-800-801664
Philippines (632) 8426802
1-800-16510170 (PLDT
Subscriber Only)
(632) 8426809
1-800-16510288 (PLDT
Subscriber Only)
Thailand (088) 226-008 (outside Bangkok)
(662) 661-3999 (within Bangkok)
(66) 1-661-3714
Hong Kong 800-930-871 (852) 2506 9233
Taiwan 0800-047-866 (886) 2 25456723
People’s Republic
of China
800-810-0189 (preferred)
10800-650-0021
10800-650-0121
India 1-600-11-2929 000-800-650-1101