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Chapter 5 183
If You Have a Problem
Agilent Technologies Test and Measurement Support, Services, and Assistance
Agilent Technologies Test and Measurement
Support, Services, and Assistance
Agilent Technologies aims to maximize the value you receive, while
minimizing your risk and problems. We strive to ensure that you get the
test and measurement capabilities you paid for and obtain the support
you need. Our extensive support resources and services can help you
choose the right Agilent products for your applications and apply them
successfully. Every instrument and system we sell has a global
warranty. Support is available for at least five years beyond the
production life of the product. Two concepts underlie Agilent’s overall
support policy: “Our Promise” and “Your Advantage.”
Our Promise Our Promise means your Agilent test and measurement equipment will
meet its advertised performance and functionality. When you are
choosing new equipment, we will help you with product information,
including realistic performance specifications and practical
recommendations from experienced test engineers. When you use
Agilent equipment, we can verify that it works properly, help with
product operation, and provide basic measurement assistance for the
use of specified capabilities, at no extra cost upon request. Many
self-help tools are available.
Your Advantage Your Advantage means that Agilent offers a wide range of additional
expert test and measurement services, which you can purchase
according to your unique technical business needs. Solve problems
efficiently and gain a competitive edge by contracting with us for
calibration, extra-cost upgrades, out-of-warranty repairs, and on-site
education and training, as well as design, system integration, project
management, and other professional engineering services. Experienced
Agilent engineers and technicians worldwide can help you maximize
your productivity, optimize the return on investment of your Agilent
instruments and systems, and obtain dependable measurement
accuracy for the life of those products.
By internet, phone, or fax, get assistance with all your test &
measurement needs.