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Administrator’s Guide SoundPoint IP / SoundStation IP
5 - 12
Access to Screens and Systems
Symptom Problem Corrective Action
There is no response from
feature key presses.
The SoundPoint IP /
SoundStation IP family SIP
phone is not in active state.
Do one of the following:
• Press the keys more slowly.
• Check to see whether or not the key
has been mapped to a different
function or disabled.
• Make a call to the phone to check for
inbound call display and ringing as
normal. If successful, try to press
feature keys within the call to access
Directory or Buddy Status, for
example.
• Press Menu followed by Status >
Lines to confirm line is actively
registered to the call server.
• Reboot the phone to attempt
re-registration to the call server (refer
to Rebooting the Phone on page
C-10).
The display shows “Network Link
is Down”.
The LAN cable is not properly
connected.
Do one of the following:
• Check termination at the switch or hub
(furthest end of the cable from the
phone).
• Check that the switch or hub is
operational (flashing link/status lights)
or contact your system administrator.
• Press Menu followed by Status >
Network. Scroll down to verify that the
LAN is active.
• Ping phone from another machine.
• Reboot the phone to attempt
re-registration to the call server (refer
to Rebooting the Phone on page
C-10).