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5
Troubleshooting Your SoundPoint IP /
SoundStation IP Phones
This chapter provides you with some tools and techniques for troubleshooting
SoundPoint IP / SoundStation IP phones and installations. The phone can
provide feedback in the form of on-screen error messages, status indicators,
and log files for troubleshooting issues.
This chapter includes information on:
• BootROM Error Messages
• Application Error Messages
• Status Menu
• Log Files
• Testing Phone Hardware
This chapter also presents phone issues, likely causes, and corrective actions.
Issues are grouped as follows:
• Power and Startup
• Controls
• Access to Screens and Systems
• Calling
• Displays
• Audio
• Upgrading
Review the latest Release Notes for the SIP application for known problems and
possible workarounds. For the latest Release Notes and the latest version of this
Administrator’s Guide, go to Polycom Technical Support at
http://www.polycom.com/support/voice/.