Filter
Top Products
Administrator’s Guide SoundPoint IP / SoundStation IP
5 - 2
If your problems is not listed in this chapter nor described in the latest Release
Notes, contact your Certified Polycom Reseller for support.
Error Messages
There are several different error messages that can be displayed on the phone
when it is booting. Some of these errors are fatal, meaning that the phone will
not able to boot until this issue has been resolved, and some are recoverable,
meaning the phone will continue booting after the error, but the configuration
of the phone may not be what you were expecting.
BootROM Error Messages
Most of these errors are also logged on the phone’s boot log, however, if you
are having trouble connecting to the boot server, the phone will likely not be
able to upload the boot log for you to examine.
Failed to get boot parameters via DHCP
The phone does not have an IP address and therefore cannot boot. Check that
all cables are connected, the DHCP server is running and that the phone has
not been put into a VLAN which is different from the DHCP server. Check the
DHCP configuration.
Application <file name> is not compatible with this phone!
When the bootROM displays an error like “The application is not compatible”,
it means an application file was downloaded from the boot server, but it
cannot be installed on this phone. This issue can usually be resolved by finding
a software image that is compatible with the hardware or the bootROM being
used and installing this on the boot server. There are various different
hardware and software dependencies. Refer to the latest Release Notes for
details on the version you are using.
Could not contact boot server, using existing configuration
The phone could not contact the boot server, but the causes may be numerous.
It may be cabling issue, it may be related to DHCP configuration, or it could
be a problem with the boot server itself. The phone can recover from this error
so long as it previously downloaded a valid application bootROM image and
all of the necessary configuration files.