07_ScanTWAINDriverErrors.fm Modified: 8/16/02
Template Version 1.0
GL-1020 Administrator’s Guide 277
TWAIN DRIVER ERRORS
Cannot Find the GL-1020
Problem Description:
Cannot find the controller using the Search button.
Corrective Action:
Confirm that the user workstation and controller are properly
connected to the NetBIOS network. Make sure that the selected
workgroup name is correct. If the controller is out of the subnet in
which user's workstation exists, enable access to the controller
via NetBIOS over TCP/IP by specifying the controller’s machine
name and IP address in WINS server or lmhosts file in the user's
workstation. Then try entering the controller’s machine name
directly in “Machine Name.”
Cannot Access TWAIN Folder
Problem Description:
Cannot access the \\GL-1020\GL_TWAIN folder from Windows
®
Explorer.
Corrective Action:
This network folder contains Scan to TWAIN documents and can
be accessed only using the GL-TWAIN Driver.
TWAIN Driver Dialog Does Not Appear
Problem Description:
Initiated the TWAIN image acquisition mode from an application,
but the GL-TWAIN Driver dialog box does not appear.
Corrective Action:
The GL-TWAIN Driver dialog box may be hidden behind other
windows. Minimize all other windows. If you cannot find the
dialog box, enable the “Show UI” feature of the GL-TWAIN
Driver from the application. See the Scan Readme file for more
detail.
Cannot Acquire Document
Problem Description:
Cannot acquire a document using the GL-TWAIN Driver.
