07_ContGeneral.fm Modified: 8/16/02
Template Version 1.0
236 GL-1020 Administrator’s Guide
Troubleshooting Checklist
Submitted Job Not in Current Jobs Queue
Possible Cause Check Yes No
For
Instructions,
Go To...
Software Error
The job was deleted
or was unservicable.
Possibly, the job
completed before the
Current Jobs queue
could be refreshed.
1 Sometimes, the job completes
before the Current Jobs Log is
updated. When a job completes,
either successfully or with an
error, it is transferred to the Jobs
Log. Use TopAccess to view the
Jobs Log. Was the job printed?
End ®
Cannot
Interpret
GL-DocMon
Messages/
Warnings/
Errors on
page 270.
Printer port
improperly configured
2 Does any job submitted from the
workstation appear in the Current
Jobs queue?
Next
Step
¯
®
Driver Mapped
to Wrong Port
on page 274.
Job properties are
not set correctly
3 Does the job appear in a different
print management utility, such as
Print Manager?
Next
Step
¯
®
Printer Driver
General Errors
on page 274.
Network Error
Jobs are stuck in a
Novell print queue
4 Are you using a Novell queue-
based printing mode?
Next
Step
¯
Go to
Step 7
Setting Up
Novell Printing
on page 131.
5 Can you see the job using either
the PCONSOLE or NWAdmin
utility?
Next
Step
¯
® Refer to your
Novell
documentation.
Network print settings
are not properly
configured
6 Use the LCD touch screen to
check that printing is turned
Online and that the Protocol and
Services settings are set
properly. Are the settings
correct?
Next
Step
¯
® Refer to PART
3,
Establishing
Network Print
Services on
page 130.
7 Reboot the controller and restart
the copier for any changes to
take effect. Resubmit the job and
check the Current Jobs queue.
Does the job appear in the list?
End End
Rebooting the
Controller on
page 56.
