07_ContHardwareErrors.fm Modified: 8/16/02
Template Version 1.0
242 GL-1020 Administrator’s Guide
Troubleshooting Checklist
DEVICE STATUS INDICATORS
Copier Maintenance Calls
You can use TopAccess to check if the copier requires
maintenance. The Device Summary window includes a copier
icon, which displays visual Device Status Indicators in the event
of a copier malfunction. For information on resolving these error
conditions, refer to your TOSHIBA Operator’s Manual for
Copying Functions.
Paper Jam
Paper Jam icon
Copier Does Not Output Print Jobs
Possible Cause Check Yes No
For
Instructions,
Go To...
Client workstation
improperly
configured
1 Is printing prohibited from all
connected client workstations?
Next
Step
¯
®
Troubleshooting
Overview on
page 224.
Network settings
improperly
configured
2 Is the job visible from TopAccess
or other print monitoring utility,
such as PCONSOLE or Print
Manager?
Next
Step
¯
®
Troubleshooting
Network Errors
on page 255.
Copier requires
service or
maintenance
3 Are you able to identify the
problem from the error message
and resolve it?
End ® TOSHIBA
Operator’s
Manual for
Copying
Functions.
