07_ContNetworkErrors.fm Modified: 8/16/02
Template Version 1.0
258 GL-1020 Administrator’s Guide
CANNOT PRINT TO GL-1020 DEVICE
Problem Description
You are unable to print to the GL-1020 controller. Using the
Troubleshooting checklist, Cannot Print from Client
on page 233,
you have narrowed the problem down to a network-related issue.
For example, network printing services have not been set up
correctly or the GL-1020 controller has not been properly
configured to operate in your network environment.
The following checklist helps you identify the source of the error
and directs you to where you can find more information about
resolving it. If the problem persists after you have followed all of
the steps, contact TOSHIBA’s authorized dealer for further
assistance.
Troubleshooting Checklist
User’s network
protocol is out of
range
7 If the network environment is
using complex subnet or
supernet structures, is the IP
address used by the GL-1020
within the network structures
range of valid addresses?
End ® Please contact
your local
Network Support
Specialist for
further
assistance.
Cannot Print to GL-1020
Possible Cause Check Yes No
For
Instructions,
Go To...
Protocol conflict or
incorrect protocol
settings
1 Have you set the GL-1020
protocol settings so they are
compatible with your network and
client protocol settings?
Next
Step
¯
®
Modifying
Controller
Settings from the
Control Panel on
page 38.
Print services are
not set up
2 Have you set up the appropriate
type(s) of print services the
GL-1020 should support?
Next
Step
¯
®
Establishing
Network Print
Services on
page 130.
Cannot Find GL-1020 (Continued)
Possible Cause Check Yes No
For
Instructions,
Go To...
