07_ContGeneral.fm Modified: 8/16/02
Template Version 1.0
GL-1020 Administrator’s Guide 235
JOB NOT LISTED IN CURRENT JOBS
Problem Description
If a job submitted to the GL-1020 controller does not appear in
the current jobs queue, visible from TopAccess, GL-DocMon, or
the copier’s control panel, the most likely causes are a network
issue or a client software installation and configuration error.
The following checklist helps you identify the source of the error
and directs to you where you can find more information about
resolving it. If the problem persists after you have followed all of
the steps, contact your TOSHIBA authorized dealer for further
assistance.
The client is not
communicating with
the GL-1020
6 Open GL-DocMon and note the
taskbar connection icon and
status bar message. Is the
controller responding?
Next
Step
¯
®
GL-DocMon
Status: “The
GL-1020 is not
responding” on
page 267.
The GL-1020 was
unable to process
the job request
7 Try resubmitting the job. Does
the printer status read “Document
has printed successfully?”
End ®
Cannot Interpret
GL-DocMon
Messages/
Warnings/Errors
on page 270.
Client Error (Mac Platform)
The TOSHIBA PPD
file is not installed
properly
8 Is the GL-1020 printer you
created selected in the Chooser?
End ®
Installing
Macintosh PPD
Files on
page 172.
Cannot Print From Client
Possible Cause Check Yes No
For
Instructions,
Go To...
