07_PrintPrinterDriverErrors.fm Modified: 8/16/02
Template Version 1.0
274 GL-1020 Administrator’s Guide
Location Does Not Contain Information About Your
Hardware
Problem Description
The path to the *.inf file selected during driver installation is too
far away. In other words, there are too many characters in the
directory path.
Corrective Action
Copy the directory containing the *.inf file to the local drive and
resume installation.
This Port is Currently in Use
Problem Description
The driver is either open, printing a job, or is in use by another
printer or application when you attempted to delete it.
Corrective Action
Make sure all print jobs have completed before deleting a port. If
there are still problems, exit all applications and try again. Check
each driver to see if another driver is using the same port. If so,
first change the driver’s port setting and delete the port.
Problem with the Current Printer Setup
Problem Description
The driver was not set up properly, possibly because the
installation procedure did not complete.
Corrective Action
Delete the driver and either reinstall it from the distribution CD-
ROM or download it from the GL-1020 controller. Refer to the
GL-1020 Operator’s Guide (Basic).
PRINTER DRIVER GENERAL ERRORS
Driver Mapped to Wrong Port
Problem Description
If the printer driver on a client workstation points to the wrong
network port, jobs do not appear in the current jobs queue or print
out.
