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A Getting help and technical assistance
If you need help, service, or technical assistance or just want more information about Intel products, you will
find a wide variety of sources available from Intel to assist you. This appendix contains information about
where to go for additional information about Intel and Intel products, what to do if you experience a problem
with your Blade Server Chassis SBCE, and whom to call for service, if it is necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the problem yourself:
• Check all cables to make sure that they are connected.
• Check the power switches to make sure that the system is turned on.
• Use the troubleshooting information in your system documentation, and use the diagnostic tools that
come with your system.
• Contact your Intel Support Representative.
You can solve many problems without outside assistance by following the troubleshooting procedures that
Intel provides in the publications that are provided with your system and software. The information that comes
with your system also describes the diagnostic tests that you can perform. Most systems, operating systems,
and programs come with information that contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the information for the operating system or
program.
Using the documentation
Information about your Blade Server Chassis SBCE and pre installed software, if any, is available in the
documentation that comes with your system. That documentation includes printed books, online books,
README files, and help files. See the troubleshooting information in your system documentation for
instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs
might tell you that you need additional or updated device drivers or other software.