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Chapter A: Tips and Troubleshooting A-5
ZonePlayer status indicator lit, but no sound
• Make sure speakers are connected securely.
• Make sure volume is set to a suitable level.
• Make sure MUTE is not on.
ZonePlayer volume level reduces
If the ZonePlayer status indicator changes to solid amber, and the volume reduces to
75%, this indicates that the ZonePlayer is experiencing a fault condition.
• Check the ZonePlayer vents to ensure they are not blocked.
• Check for speaker short circuit.
• Mute ZonePlayer or unplug it for several minutes to allow it to cool.
ZonePlayer has stopped playing music
If a ZonePlayer stops playing music, and the ZonePlayer status indicator lights are
flashing (long amber, short white, repeat) this indicates that the ZonePlayer has
experienced a fault condition and has automatically muted itself to prevent damage to
the ZonePlayer.
• Check the ZonePlayer vents to ensure they are not blocked.
• Check for speaker short circuit.
• Unplug the ZonePlayer for several minutes to allow it to cool.
• Mute and unmute the ZonePlayer.
Sound produced from only one speaker
• Make sure speaker is connected securely.
• Make sure balance control is set correctly.
Cannot access Internet radio, online updates, or registration
• Your firewall may be blocking outgoing connections to the Internet. Ensure the
firewall allows access to the Internet for the Ethernet addresses of your Sonos
Note: You should not factory reset all of your ZonePlayers at once or all preferences
and Sonos playlists will be lost.