Sonos ZP80F Speaker System User Manual


 
Chapter A: Tips and Troubleshooting A-5
ZonePlayer status indicator lit, but no sound
Make sure speakers are connected securely.
Make sure volume is set to a suitable level.
Make sure MUTE is not on.
ZonePlayer volume level reduces
If the ZonePlayer status indicator changes to solid amber, and the volume reduces to
75%, this indicates that the ZonePlayer is experiencing a fault condition.
Check the ZonePlayer vents to ensure they are not blocked.
Check for speaker short circuit.
Mute ZonePlayer or unplug it for several minutes to allow it to cool.
ZonePlayer has stopped playing music
If a ZonePlayer stops playing music, and the ZonePlayer status indicator lights are
flashing (long amber, short white, repeat) this indicates that the ZonePlayer has
experienced a fault condition and has automatically muted itself to prevent damage to
the ZonePlayer.
Check the ZonePlayer vents to ensure they are not blocked.
Check for speaker short circuit.
Unplug the ZonePlayer for several minutes to allow it to cool.
Mute and unmute the ZonePlayer.
Sound produced from only one speaker
Make sure speaker is connected securely.
Make sure balance control is set correctly.
Cannot access Internet radio, online updates, or registration
Your firewall may be blocking outgoing connections to the Internet. Ensure the
firewall allows access to the Internet for the Ethernet addresses of your Sonos
Note: You should not factory reset all of your ZonePlayers at once or all preferences
and Sonos playlists will be lost.