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Sonos Digital Music System User GuideA-4
4. DHCP/AutoIP Issues
It is possible that the ZonePlayer or PC has failed to obtain a valid IP address for your
network. This can be caused if the DHCP server on your router is unable to lease an IP
address to the ZonePlayer, forcing the ZonePlayer to use Auto IP. You can use the
Controller to determine the IP address of your ZonePlayers by pressing the Music
button, and then selecting System Settings>About Your Digital Music System.
Check the IP address of your computer and make sure the first two numbers of the
ZonePlayer and the PC's IP addresses are the same. For example the PC might have an
IP address of 192.168.0.100 and the ZonePlayer an IP address of 192.168.0.101. The first
two numbers of the IP address match so they are on the same network and both have
received their IP address from a DHCP server. If the PC had an IP address of
192.168.0.100 and the ZonePlayer had an IP address of 169.254.11.23 then you’d know
there is a problem because the first two numbers don't match. If this is the case then
you need to reset your router and the ZonePlayer and try again.
Go to our Web site at http://faq.sonos.com/dcrsf for additional assistance.
ZonePlayer isn’t operating properly
• If the ZonePlayer status indicator is not lit and no sound is produced when the
unit is plugged in, check the insertion of the power cord.
• Check to ensure that the ZonePlayer Status indicator on the front of the Zone-
Player is illuminated and solid white. If it is flashing or solid amber, see ZonePlay-
er has stopped playing music.
• Check to ensure that the green link light is lit on the Ethernet switch on the rear
panel of the ZonePlayer wired to your network.
• Move the Controller closer to the unit.
• Check to ensure there are no obstacles to impede wireless operation.
• Check your network connections.
• The ZonePlayer may need to be reset. Disconnect the power cord for 5 seconds,
and then reconnect. Wait for the ZonePlayer to restart.
• If none of these work, the ZonePlayer may need to be factory reset. Discon-
nect power, and then reconnect while pressing and holding the Mute button
until the Mute indicator light begins to flash amber. Use the Controller or the
Desktop Controller software to add it to your music system again.