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Message Cause and Solution
Check sub camera setting
<Check camera>
Set the sub camera HDMI
output to 1080i.
<Safe mode>
If [#] is pressed, the system
enters safe
mode after restart.
• A standard definition (640 ´
480p, 720 ´ 480p) video camera signal has
been detected.
→ Change the video camera’s resolution to HD (1920 ´ 1080i).
Note
• If you enter Safe Mode during a video conference call, the call will
be disconnected.
Check sub camera setting
<Check camera>
Set sub camera operating
frequency to nHz.
<Safe mode>
If [#] is pressed, the system
enters
safe
mode after restart.
Note
• The field frequency
setting of the
KX-VC500 (50 or 60)
is represented by n.
• A video camera with a different field frequency to the KX-VC500 has
been detected.
→ Use a video camera with the same field frequency as the
KX-VC500.
Note
• If you enter Safe Mode during a video conference call, the call will
be disconnected.
Call failed due to software
version mismatch.
• A video conference call to an incompatible device was attempted.
→ Check the other party’s device. Video conference calls cannot be made
to devices other than a Panasonic KX-VC500.
• A video conference call to a KX-VC500 with an incompatible software
version was attempted.
→ Check the software version of all parties. Update the KX-VC500 with
the older software version so that the versions match.
Call Failed due to
combination mismatch.
• In a multiple-party video conference call, one or more of the parties is
incompatible.
→ Check the software version of all parties. Update the KX-VC500 with
the older software version so that the versions match.
Call Failed due to
unsupported product or other
error.
• An unsupported feature was used.
→ Check the software version of all parties. Update the KX-VC500 with
the older software version so that the versions match.
For
details about supported versions and features, contact your dealer.
Document Version 2010-10 Operating Manual 93
Additional Information