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Message Cause and Solution
Sub-Camera is not
connected.
Check the connection.
• A cable or cord is not properly connected.
→ Check that all cables to the KX-VC500 are connected properly.
(Page 52)
• The sub video camera is not turned on.
→ Turn on the sub video camera.
Sub-Camera source is not
compatible.
• A cable or cord is not properly connected.
→ Check that all cables to the KX-VC500
are connected properly.
(Page 15)
• The signal input from the sub video camera is invalid.
→ A valid signal cannot be received from the connected sub video camera.
Contact your dealer.
Check the display resolution.
• The computer’s display resolution or refresh rate is incompatible with
the KX-VC500.
→ Set your
computer’s resolution and refresh rate to a setting compatible
with the KX-VC500. (Page 50)
This IP Address is already in
use.
• On the network you are using, another device is already using the IP
address you have input for the KX-VC500.
→ Make sure that all devices on the network have unique IP addresses
assigned.
Cooling Fan Malfunction.
Please turn off the system
and call for service.
• The CPU cooling fan within the device has stopped.
→ Quickly turn off the power. Contact your dealer.
Check main camera setting
<Check camera>
Set the main camera
HDMI output to 1080i.
<Safe mode>
If [#] is pressed, the system
enters safe
mode after restart.
• A standard definition (640 ´
480p, 720 ´ 480p) video camera signal has
been detected.
→ Change the video camera’s resolution to HD (1920 ´ 1080i).
Note
• If you enter Safe Mode during a video conference call, the call will
be disconnected.
Check main camera setting
<Check camera>
Set camera operating
frequency to nHz.
<Safe mode>
If [#] is pressed, the system
enters
safe
mode after restart.
Note
• The field frequency
setting of the
KX-VC500 (50 or 60)
is represented by n.
• A video camera with a different field frequency to the
KX-VC500 has
been detected.
→ Use a video camera with the same field frequency as the
KX-VC500.
Note
• If you enter Safe Mode during a video conference call, the call will
be disconnected.
92 Operating Manual Document Version 2010-10
Additional Information