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Problem Cause and Solution
The remote control is
unresponsive.
• The batteries are depleted.
→ Replace with new batteries.
• The remote control is being used out of the signal reception range.
→ Make sure
to use the remote control within the signal reception range.
(Page 14)
• The remote control ID differs between the KX-VC500 and the remote
control.
→ Change the settings so that the remote control ID of the KX-VC500 and
the remote control match. Perform the following procedure:
1. Press [Home] on the KX-VC500.
• The Home screen is displayed. Check the remote control ID of
the KX-VC500. (Page 25)
Note
• If the remote control ID is not displayed on the Home
screen, contact your dealer.
2. Press and hold [·] and [#] at the same time.
3. Within 2 seconds after you release the buttons, press the number
(1 to 3) corresponding to the ID displayed on the Home screen.
Note
• If the remote control is still unresponsive after performing
the procedure above, contact your dealer.
Cannot connect with another
party.
• The LAN cable is not connected properly.
→ Check that
it is connected to the KX-VC500 properly. (Page 15) Perform
a network test by entering the IP address of the other party, and then
confirm the connection to the other party. (Page 69)
• The local site settings are incorrect.
→ Confirm the local site settings. Specify the settings that are appropriate
for your usage environment. (Page 76)
• The IP address is not entered correctly.
→ Confirm that the other party’s IP address is correctly entered.
• The internet connection is not established.
→ Some hubs, routers, etc. can take 10 seconds or more to establish an
internet connection.
• Your software version does not match that of the other party in a video
conference call.
→ Contact your dealer.
• There may be a problem with your communication lines.
→ Contact your dealer.
Document Version 2010-10 Operating Manual 87
Additional Information