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Troubleshooting
Problems common to Windows and Macintosh
Problems occurring only in Windows
Problems occurring only in Macintosh
Problems related to the USB driver
An “Unknown driver found” dialog box appears, and
you are unable to install the driver
“Find new hardware wizard” does not execute
automatically
“Find new hardware wizard” ends before the process is
completed
• It may take about 15 seconds (or more) after the USB cable is connected for the
UA-20 to be detected.
• Is the USB cable connected correctly?
Make sure that the UA-20 and your computer are correctly connected via a USB cable.
• Is USB enabled on your computer?
Refer to the operation manual for your computer, and make sure that USB is enabled.
• It has been found that in some cases, not all of the Windows 98 files required to
support audio via USB are installed when a computer is shipped.
Please contact the manufacturer of your computer.
Troubleshooting
If an unexpected problem occurs while using the UA-20, read this chapter first. It
contains numerous tips for resolving problems.
If you are using Windows or Macintosh for the first time, and as a result find it difficult
to follow the procedural explanations, please refer to the manuals that came with your
computer or operating system.