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Chapter 7
7.3.3 Levels of Continuing Ericsson Service Support
For stand-alone equipment, then Ericsson BASIC Essential Support is the value
for money choice. BASIC provides you with year-by-year Service long after the
warranty has expired.
For systems support you can choose either Gold Business Critical Support or
Silver Business Advantage. These packages are designed to save you costs and
protect your income through enlisting the help of Ericsson support specialists.
Call Ericsson Sales for more details.
7.4 Fault-finding
7.4.1 General
The information contained in this chapter is intended to isolate the unit as the faulty
equipment if a system failure occurs.
Warning!
Do not remove the covers of this equipment. Hazardous voltages are present within
this equipment and may be exposed if the covers are removed. Only Ericsson
trained and approved service engineers are permitted to service this equipment.
Caution!
Do not remove the covers of this equipment. Unauthorized maintenance or the use
of non-approved replacements may affect the equipment specification and invalidate
any warranties.
This Reference Guide does not include any maintenance information or procedures
that would require the removal of covers.
If the following information fails to clear the abnormal condition, please contact
Customer Services using the information given in the Preliminary Pages of this
Reference Guide.
7.4.2 System Defaults
The system defaults can be restored at any time using the Restore System Defaults
option.
EN/LZT 790 0005 R1A
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