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Troubleshooting
Or, what to do when nothing works!
This section contains information to troubleshoot
your Apollo GX product when improper operation is
observed. The following table lists possible problems
you could encounter while operating the unit.
Examine the possible causes of the problem and take
the action listed to correct the trouble. If you cannot
correct the problem, contact your dealer. If your
dealer is unavailable, contact the II Morrow factory at
the address and phone number listed.
Contacting the
Factory
If efforts to resolve the problem fail, contact your
dealer or the factory weekdays from 8:00 A.M. until
5:00 P.M. Pacific time for technical assistance. The II
Morrow technical service staff will gladly assist you.
Please have the following information ready:
·
System configuration (products, antennas,
mounting locations, etc.)
·
Model No., part number, and serial number
·
Software versions
·
Description of the problem
·
Efforts made to isolate/solve the problem
·
Computed Lat/Lon position shown on your
Apollo
·
Local time, UTC time, and date
II Morrow Inc.
Technical Service Department
2345 Turner Road S.E.
Salem, OR 97302 U.S.A.
U.S.A. Toll Free 800-525-6726
Canada Toll Free 800-654-3415
FAX (503) 364-2138
International (503) 391-3411
Troubleshooting
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